FAQ English
FAQ NEXTCLOUD ENGLISH
Short answers to the most frequently asked questions
5 key habits to remember: check the Web → save → let it sync → close Office → test shared links
1. Missing files
| Question | Short answer |
|---|
| Has my file disappeared? | First check the Web version |
| Is it not on the Web? | Check synchronization, then contact support |
| Can several people no longer see the folder? | Likely a shared issue: contact support |
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2. Desktop synchronization
| Question | Short answer |
|---|
| How can I tell if everything is synchronized? | Check the status of the Nextcloud Desktop client |
| Can I shut down my PC during synchronization? | It is better to wait until it is finished |
| Is synchronization instant? | No, it may take some time |
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3. Save ≠ synchronize
| Question | Short answer |
|---|
| Is saving in Word (Nextcloud Desktop) enough? | This first saves the local copy |
| And Nextcloud? | It then synchronizes this copy with the server |
| Can a file that was never saved be recovered? | Non |
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4. Web or Desktop?
| Question | Short answer |
|---|
| When should I use the Web? | Collaboration, sharing, and checking the server version |
| When should I use Desktop? | Specific work in Office applications and offline work |
| Can I edit the same file in both at the same time? | Avoid this |
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5. Locked file
| Question | Short answer |
|---|
| Why is it locked? | Someone is still using it or has just closed it |
| What should I do? | Close Office, wait for synchronization, and try again |
| Can I leave Excel open for several days? | Avoid this |
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6. Sharing a file or folder
| Question | Short answer |
|---|
| How do I share? | Create a link and choose the permissions |
| Password? | Yes, if needed (public sharing) |
| Expiration? | Set it according to the need |
| Before sending? | Always test the link |
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7. Where should I store my documents?
| Question | Short answer |
|---|
| Home_AD_username | Personal documents |
| Team folder? | Shared work documents |
| Windows Desktop and other local folders? | Not automatically backed up to Nextcloud |
| Synchronized folder (Nextcloud Desktop)? | Local copy linked to Nextcloud |
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8. Rename, move, duplicate
| Question | Short answer |
|---|
| Can I rename an open file? | Avoid this |
| Can I move it during synchronization? | Not recommended |
| After a major change? | Wait until synchronization is complete |
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9. Names and paths
| Question | Short answer |
|---|
| Can I use very long names? | Avoid this |
| Very deep folder structures? | Avoid this aussi |
| What is the exact limit? | Max. 256 characters for the full path: folders & file |
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10. Word, Excel, PowerPoint
| Question | Short answer |
|---|
| Is the Web rendering always identical to Office? | Non |
| Does Excel Web have all functions? | Not always. Compatibility is estimated at around 90%. A function may exist under a different name |
| Missing images in PowerPoint? | They are probably linked to an external file |
| Solution? | Embed the images and media |
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11. Field work and remote access
| Question | Short answer |
|---|
| Can I access documents while in the field? | Yes, depending on your account and permissions |
| Without an internet connection? | Nextcloud Desktop allows offline work (for files synchronized beforehand) |
| Why can my colleague see more folders? | Permissions may differ |
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12. VPN, MFA, passwords
| Question | Short answer |
|---|
| Do I always need the VPN? | Not for all Nextcloud uses |
| Why MFA? | To secure access |
| What if I change my AD password? | Some services will then need to be reconnected. |
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13. Talk and collaboration
| Question | Short answer |
|---|
| Can Talk be used with field teams? | Oui |
| Can I share my screen? | It is useful for remote assistance |
| Weak connection? | Bandwidth may become a limitation |
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14. Migration and confidence
| Question | Short answer |
|---|
| Is a missing file necessarily lost? | No: it may have been moved or not synchronized |
| How do I check? | Web → synchronization → support |
| Should I create V1 / V2 / V3 copies again? | No: use a single shared source instead |
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15. Training and support
| Question | Short answer |
|---|
| I do not understand how to use Nextcloud? | Ask for a demonstration using a concrete example |
| When should I contact support? | After the basic Web / synchronization checks |
| What information should I provide? | File name, location, action performed, and error message |
| Can we continue to use Office Desktop? | Yes, when needed for the task |
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If in doubt
Start by checking the Web version and synchronization status. If the problem persists,
contact support with the file name, its location, and the error message.
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